Getting Started

• How do we kick off the process?
• What happens when we initially meet?
• Can you leave your portfolio samples with me so that I can review and show them to my spouse?
• Do you charge for estimates/consultations?
• When will I know what the project will cost?
• Do I get samples? What happens if I don’t like them?
• Are the samples mine to keep? 
  

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FAUX PAINTING - FREQUENTLY ASKED QUESTIONS

Please select an FAQ category/question below to find the answer you are looking for.
If you are unable to find an answer, please contact us.

Business

• What is the difference between a quote, a proposal and a contract?
• What do you mean by project “scope” (in and out of scope)? 

• Can you give me the names of references? 
  

• I spent a lot of time and money on my finish and don’t want others copying it. What can you do about this? 

Decorating

• Which finish should I select? What colors do I need? I don't know what I want. Will you tell me what to do? 
• I have a color I need matched. Will you do this? 
• I have a decorator I am working with. Will you work with her/him? 
• I am still unsure. The samples you made for me are beautiful but I cannot decide. What do I do? 
  

Support

• What if I want to change the finish at a later date? Can it be painted over? 
• What happens if I need your help after the project is over, whether due to a problem or if I need advice? ​
  

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Preparation

• Do I need a prep painter first to ready the space for you? 
• What do I need to do before the project begins? 
• Is there anything else you need from me? ​
  

Pricing

• What will my project cost? Can you give me an idea over the phone? 
• How do you arrive at a price? 
  
• Is the price negotiable? Are discounts available? 
• I am on a budget that I cannot exceed. How can I get the most for my money? 
  

• Can I do part of the work to help reduce cost? 
  

• Why do you collect New York State sales tax? Isn’t this work a capital improvement? 
  

Services

• Do you have a studio?
• What is included in your product line?
• What kind of materials and process do you use?
• What do you mean by “custom” finishes?
• What is custom color?
• Do you do work on moldings? Do you install moldings?
• Do you offer other services?
• Who will do the work? Who will be in my house? How many people will there be? What are their qualifications?
• How durable are the materials and the overall finish?
• What is the "lifespan" of the finish?
• Do you perform furniture refinishing?
• How are your finishes applied? Do you create it on panels and then attach/apply them in my home, or do you do the work here?
• Do you do carpentry?
• Do you do regular painting as well?
• I have wallpaper on my walls, Can we paint over it? Should it be removed? Do you offer this service?
• How long does it take for the materials to dry? When can I use my space/surface again?